TO OUR CLIENTS
Welcome to the Colorado Family Center, P.L.L.C. We are a private center providing a broad range of psychological help to children, adolescents, adults, couples, and families. We want our communication to be open and for you to feel free to ask questions. This page tells you about our staff, services, and policies.
Thank you for selecting us to serve you
Daniel J. Mosley, Ed.D.
Julie Van Heyningen, Psy.D.
Susan G. Boley, Ph.D.
We cannot legally discuss you or your problems with others without your written permission. In some situations, such as abuse, however, your therapist is legally required to release information (see the Disclosure form). During therapy it is sometimes useful to discuss your progress with another person such as your physician or a child’s teacher. If we believe such information exchange would be useful, we will request a written release. The Colorado Family Center, P.C. is a managed practice, in that cases may be reviewed and discussed internally by your therapist and other clinical staff in order to assure adequacy of care.
Your file is a confidential record of treatment. When you conclude work with a Colorado Family Center therapist, your file remains on site for approximately one to two years, depending on space availability. It is then transferred to a Denver storage facility. Once in storage, an $85 fee will be charged for file retrieval.
When conducting court-related work, such as PRE and CFI, the issue of confidentiality does not apply, as we are required to write a report or testify about what we learned during our evaluation.
We will not create tapes of any of our work without written consent from you. Further, we would request that you ask our permission to record any sessions or telephone calls with us. Without written consent, neither photographing nor taping is allowed.
TELEPHONE CALLS AND MESSAGES
Support staff is generally available from 9:00 a.m. to 5:00 p.m. Monday through Thursday to answer questions and take calls. At other times, our phones are transferred to voice mail messaging. If your call is an emergency, please follow the instructions given to you on the voice mail message. Each staff member will make every effort to return calls each day in a timely manner. Appointment changes and requests for information taken by our voice mail messaging will be responded to during office hours.
It is your responsibility to keep track of your scheduled appointment times, as we do not make reminder calls. Please be mindful that appointments are times reserved for you, and a 24-hour notice is necessary for change or cancellation in order for us to make the time available for others. Voice mail messaging is available for your use after hours or on weekends. Should you have a late cancellation or missed appointment, a charge will be incurred. A missed appointment (failure to keep an appointment without notice) will result in a full session charge. A late cancellation (notice of less than 24 hours) will result in a charge of one-half the session fee. Please note that these charges are not payable by insurance.
Our staff will not be available for calls after hours. If an emergency arises that requires urgent assistance, please follow the instructions given to you on our after-hours voice mail message in regard to getting in touch with emergency staff at Highlands Behavioral Care. You may also call 911 or go to your nearest hospital emergency room. Fees for emergency care may not be covered by your insurance and may therefore be your responsibility.