To Our Clients

Welcome to The Colorado Family Center, P.C.  We are a private center providing a broad range of psychological help to children, adolescents, adults, couples, and families.  We want our communication to be open and for you to feel free to ask questions.  This pamphlet tells you about our staff, services, and policies. 

    Thank you for selecting us to serve you.

Daniel J. Mosley, Ed.D.
Licensed Psychologist

Kevin Albert, Psy.D.
Licensed Psychologist

Julie Van Heyningen, Psy.D.
Licensed Psychologist

Susan G. Boley, Ph.D.
Licensed Psychologist

Jennifer Fontaine, Psy.D.
Licensed Psychologist

Ivy Sigel, Psy.D.
Licensed Psychologist

CONFIDENTIALITY

We cannot legally discuss your problems with others without your written permission.  In some situations, such as abuse, however, your therapist is legally required to release information (see Client's Rights section).  During therapy it is sometimes useful to discuss your progress with another person such as your physician or a child's teacher.  If we believe such information exchange would be useful, we will request a written release.  The Colorado Family Center, P.C. is a managed practice, in that cases may be reviewed and discussed internally by your therapist and other clinical staff in order to assure adequacy of care.

Your file is a confidential record of treatment.  When you conclude work with a Colorado Family Center therapist, your file remains on site for approximately one to two years, depending on space availability.  It is then transferred to a Denver storage facility.  Once in storage, a $85 fee will be charged for file retrieval.

We will not create tapes of any sessions without written consent from you.  Further, we would request that you ask our permission to tape any sessions or telephone calls with us.  Without written consent, taping is not allowed.

TELEPHONE CALLS AND MESSAGES

Support staff is generally available from 9:00 a.m. to 5:00 p.m. Monday through Thursday, and 9:00 a.m. to 2:00 p.m. on Friday, to answer questions and take calls.  At other times, our phones are transferred to voice mail messaging.  If your call is an emergency, please follow the instructions given to you on the voice mail message.  Each staff member will make every effort to return calls each day in a timely manner.  Appointment changes and requests for information taken by our voice mail messaging will be responded to during office hours.

APPOINTMENTS

It is your responsibility to keep track of your scheduled appointment times, as we do not make reminder calls.   Please be mindful that appointments are times reserved for you, and a 24-hour notice is necessary for change or cancellation in order for us to make the time available for others.  Voice mail messaging is available for your use after hours or on weekends.   Should you have a late cancellation or missed appointment, a charge will be incurred.  A missed appointment (failure to keep an appointment without notice) will result in a full session charge.  A late cancellation (notice of less than 24 hours) will result in a charge of one-half the session fee.   Please note that these charges are not payable by insurance.  

EMERGENCIES

Our staff will not be available for calls after hours. If an emergency arises that requires urgent assistance, please follow the instructions given to you on our after-hours voice mail message in regard to getting in touch with emergency staff at Highlands Behavioral Care. You may also call 911 or go to your nearest hospital emergency room. Fees for emergency care may not be covered by your insurance and may therefore be your responsibility.

FEES

A fee schedule is attached, and payment (or co-pay) is due at time of service.  We offer VISA, MasterCard and Discover as an alternative to cash payment.  There will be a $10.00 processing charge for any check returned to us uncollected by the bank.  Any unpaid balance that is not received by The Colorado Family Center, P.C. within 60 days after the date of billing will accrue a monthly late charge of 1.5% of the unpaid balance. 

INSURANCE

Many health insurance policies cover psychological services.  Please check with your insurance agent to learn the extent of your coverage.  Each staff member is a participating provider in various EAP, PPO and managed care plans.  Our office can assist you in determining whether a provider is affiliated with your plan.

As an added service to you, we will file your claim so you will receive your reimbursement quickly.  We do not, however, negotiate settlements on a disputed claim.  You will receive a monthly statement that includes the information sent to your insurance.  If your company needs more information, we will be glad to provide it.